1. Introduction and Commitment

Lev Gorfunkel, sole trader, trading as Fit My House (“we”, “us”, or “our”), is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and the Spam Act 2003 (Cth).

This Privacy Policy explains how we collect, hold, use, disclose, and safeguard your personal information when you visit fitmyhouse.com.au, make an enquiry, request a design consultation or quote, or engage our custom cabinetry services.

You may deal with us anonymously or using a pseudonym for general enquiries, where practicable. However, we may need to collect identifying information when providing quotes, arranging site visits, entering into agreements, or delivering our services.

2. Personal Information We Collect

“Personal information” has the meaning given to it in the Privacy Act 1988 (Cth). Depending on how you interact with us, we may collect:

Contact and Identity Details: Full name, residential or site address, phone number, and email address.
Project and Property Details: Floor plans, site measurements, property layout details, design preferences, and photographs of your kitchen, laundry, wardrobe, or other spaces.
Financial and Transaction Details: Quotation history, payment status, invoicing details, and records of instalment schedules. We do not store payment card details. Payments are processed securely by third-party providers.
Technical and Usage Information: IP addresses, browser types, device information, referring URLs, and website interactions collected via cookies and analytics tools.

We do not actively collect sensitive information (e.g. health information, political beliefs, racial or ethnic origin) unless strictly necessary, legally required, or provided with your explicit consent.

3. How We Collect Personal Information

We collect personal information directly from you through fair and lawful means:

When you fill out contact or quote request forms on our Website.
When you schedule a free in-home consultation or site measurement.
During design consultations, site visits, or phone and email correspondence.
When you approve a quote, sign a service agreement, or make a payment.
Automatically as you browse our Website using cookies, log files, and standard tracking tools.

4. Purpose of Collection, Use, and Disclosure

We collect, use, and disclose your personal information only for purposes directly related to our business operations, including:

Providing quotes, consultations, and 3D/CAD cabinetry designs.
Coordinating site inspections, measurements, and manufacturing.
Scheduling deliveries, on-site cabinetry installations, and post-installation reviews.
Processing payments, issuing invoices, and managing instalment plans.
Responding to customer service enquiries and warranty requests.
Communicating important updates regarding your order or project timeline.
Sending promotional materials or marketing communications, subject to your opt-out rights.
Complying with legal and regulatory obligations under Victorian and Australian Commonwealth law.

Use of Project Photos

We may wish to use photographs of completed cabinetry projects for our website, social media accounts, portfolio, and promotional materials. We will only use these photographs with your consent. We will not publish your property address or other personal details alongside these photographs.

5. Disclosure of Personal Information to Third Parties

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties solely to fulfil our services:

Subcontractors and Trades: Specialist tradespeople (e.g. licensed electricians, plumbers, or stonemasons) collaborating on your installation project.
Service Providers: Cloud storage providers, project management platforms, accounting software, and IT support services.
Financial Institutions: Payment gateway providers and banks to process transactions securely.
Legal and Regulatory Bodies: Law enforcement or regulatory authorities where required or authorised by Australian law.

Cross-Border Disclosures

Some of our software tools, cloud servers, or communication services may be hosted outside Australia (e.g. in the United States or Europe). Where data is transferred or stored overseas, we take reasonable steps to ensure that the overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

6. Data Security, Storage, and Retention

We hold personal information in both electronic systems and, where necessary, physical project files. We implement appropriate technical, administrative, and physical safeguards to protect your personal information against:

Loss, theft, and unauthorised access;
Misuse, interference, and modification; and
Unauthorised disclosure.

Data Retention

We retain project records for up to 10 years and financial records for at least 5 years, or for any longer period required by applicable laws. After the relevant retention period has expired and the information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.

Data Breaches

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with applicable legal requirements.

7. Cookies, Website Analytics, and Advertising

Our Website may use cookies and similar tracking technologies to improve user experience, monitor website traffic, understand visitor behaviour, measure advertising performance, and optimise website content.

Depending on the tools enabled on our Website, these technologies may include:

Google Analytics: May be used to understand website traffic, visitor behaviour, and how users interact with our Website. You can opt out using the Google Analytics Opt-out Browser Add-on.
Meta Pixel: May be used to measure the effectiveness of advertising and understand interactions with our Website for Facebook and Instagram advertising. You can manage your advertising preferences through Meta Ad Preferences.
Google Ads Remarketing: May be used to display relevant advertisements to visitors who have previously visited our Website. You can manage your preferences through Google My Ad Center.

You can also configure your browser to decline cookies or alert you when cookies are being sent. If you disable cookies, some interactive features of our Website may function with reduced performance.

8. Direct Marketing and Opt-Out

We may occasionally send you relevant updates, promotional offers, or news about our custom cabinetry services.

Under the Spam Act 2003 (Cth):

Every commercial electronic message contains a clear and functional unsubscribe mechanism.
You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly using the details below.
Opting out of marketing does not stop operational communications relating to active quotes, contracts, or installations.

9. Accessing and Correcting Your Personal Information

Under Australian Privacy Principles 12 and 13, you have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to any outdated, incomplete, or inaccurate information.

To request access or correction, please contact our Privacy Officer in writing using the contact details below. We will respond within 30 days and will not charge a fee for lodging an access or correction request.

10. Privacy Enquiries and Complaints

If you believe that Lev Gorfunkel, sole trader, trading as Fit My House, has breached the Australian Privacy Principles or handled your personal information inappropriately:

Contact Us First: Send a written complaint to our contact email or mailing address detailed below. Please provide sufficient detail so we can investigate the matter thoroughly. We will investigate and respond with a proposed resolution within 30 days.
Office of the Australian Information Commissioner (OAIC): If you are not satisfied with our response, you have the right to lodge a complaint with the OAIC:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Postal Address: GPO Box 5288, Sydney NSW 2001

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. The updated version will be published on fitmyhouse.com.au with a revised “Effective Date”.

12. Contact Details

For privacy-related enquiries, access or correction requests, or complaints, please reach out to:

Entity: Lev Gorfunkel, sole trader, trading as Fit My House
ABN: 57 754 152 450
Attention: Privacy Officer
Location: Point Cook, Victoria, Australia
Website: fitmyhouse.com.au
Email: admin@fitmyhouse.com.au
Phone: 0400 299 793